Shop FAQs
Ordering from Canada or Europe?
Production of physical items takes up to four business days. Shipping transit time is additional; delivery estimates are not guaranteed arrival dates.
Enter your delivery address at checkout to see whether shipping is available and review the offered services and rates. Transit time and tracking coverage vary by destination and service; customs processing can add time.
Our free U.S. Economy shipping offer on qualifying orders of $50 or more after discounts and before tax, and our $2 untracked envelope option for eligible U.S. sticker-only orders of 1–20 stickers, apply only to U.S. delivery addresses.
International orders may be subject to duties, import taxes or carrier fees. Review the charges and shipping terms shown at checkout; do not assume import charges are included in the product or shipping price. If anything is unclear, contact us before ordering. Contact us about international shipping
Quick answers about your order, your artwork, and getting it safely to your door.
Prints & stickers
Are frames included?
No. All prints are sold unframed. Frames in photos are for display only, and we do not sell frames.
What sizes and materials do you offer?
Our standard art prints come in 8 × 10 and 11 × 14 inches and are printed on high-quality 100 lb matte cardstock. Check each listing and size selector for the options available for that design.
Are these physical products?
The art prints and stickers in our print and sticker collections are physical products shipped to you. Any digital download would be explicitly identified as such in its listing.
Where should I put my stickers?
Apply your vinyl stickers to a clean, smooth, dry surface for the best adhesion. Check the individual listing for product-specific care information.
Bundles & ordering
How do I build a bundle?
Choose your designs in the print pack builder or sticker pack builder. You can mix characters and franchises. The builder shows your selection and applicable savings.
Do I have to add everything at the same time to get the discount?
No. Eligible items can be added separately. To replace a design, remove it from your cart and add the one you want. Your discount adjusts to the eligible items remaining in your cart. Check your final discount at checkout.
Can I choose different print sizes?
Yes. Choose a size for each print in your pack. Prints default to 11 × 14 inches in the builders, so double-check every size before checking out.
Can I change an order or fix my address?
Contact us as soon as possible with your order number and requested change. We’ll check whether it can still be updated. Changes are not guaranteed once an order has been packed or shipped.
Shipping & delivery
How many days does it take for my order to ship out?
We’re a team of two, so please allow up to four business days for us to prepare and ship your order. We always aim to get it out sooner! This is our processing time; delivery time begins after your order ships.
How is my order packed?
Our 8 × 10 and 11 × 14 prints ship flat in protective sleeves inside rigid cardboard mailers, not rolled in tubes. For U.S. sticker-only orders of 1–20 stickers, choosing the $2 untracked service means a plain 5 × 7 paper envelope. A tracked shipping upgrade uses an 8 × 10 flat mailer, even for one sticker. U.S. orders with more than 20 stickers use a tracked mailer. Larger orders may need different packaging, and stickers ordered with prints are packed together when practical.
How much is shipping?
U.S. sticker-only orders of up to 20 individual stickers have a $2 USPS envelope option with NO TRACKING. For a tracking number and delivery updates, choose a tracked mailer option at checkout, starting at $4.90. The tracked upgrade uses an 8 × 10 flat mailer, even for one sticker. U.S. orders with more than 20 stickers require the tracked mailer service. We offer free U.S. Economy shipping on qualifying orders of $50 or more after discounts and before tax. For U.S. orders, stickers bought with prints ship in the same package at no additional sticker shipping charge. International carriers and rates are shown at checkout. See our Shipping & Returns page for more details.
Will I receive tracking?
The $2 U.S. sticker-envelope option has NO TRACKING: no tracking number, tracking scans, or delivery confirmation. It is available only for sticker-only orders of 1–20 stickers. To receive tracking, choose a tracked mailer option at checkout. We will use an 8 × 10 flat mailer, even for one sticker. U.S. orders with more than 20 stickers use a tracked mailer. For tracked shipments, your tracking details are included in your shipping confirmation. International tracking coverage is shown with the selected service at checkout.
Do you ship internationally?
Available destinations and shipping charges are shown at checkout. Delivery times and tracking coverage vary by destination and service. Customs processing may cause delays.
What if my order is delayed or marked delivered but missing?
Check any available tracking information and contact your local carrier if it says delivered. If you still cannot locate your order, contact us with your order number so we can help investigate. Carrier delivery estimates are not guaranteed arrival dates.
Returns & damaged orders
My order arrived damaged. What should I do?
Email support@victorylapgraphics.com with your order number, clear photos of the damaged product, and photos of the packaging. Keep the item and packaging while we review it. We require photos of the damage before sending a free replacement. Do not send the damaged item back unless we ask you to.
Can I return something if I change my mind?
Contact us within 14 days of delivery to arrange a return. Items must be unused and in their original condition; stickers must remain on their backing. There is no restocking fee. For change-of-mind returns, you pay return postage, and original shipping charges are not refundable except where required by law. See the full return policy and wait for instructions before mailing anything back.
What happens if my order is returned because of an incorrect address?
We’ll contact you to arrange reshipping or a refund of the merchandise. Original shipping is not refundable, and reshipping requires additional postage. Please check your address carefully before placing your order.
Black frames for your prints
Which black frames fit your prints?
Frames are sold separately. Choose the frame by the artwork size it holds, not just its outside dimensions.
Midrange: Threshold Single Picture Gallery Frame in black holds an 8×10 print with the included mat, or an 11×14 print without the mat. Target lists an 8×10 mat opening; the outside frame measures 12×15 inches.
Higher-end: Pottery Barn Wood Gallery Frame in black: choose the 11×13-inch outer frame and its 8×10 mat for an 8×10 print. For an 11×14 print, choose the 16×20-inch outer frame with the 11×14 mat. Each includes two mat options; use the mat matching your print, not the smaller 5×7 mat.
Pottery Barn specifies the artwork sizes its mats hold, rather than exact visible cutout dimensions. A mat or frame lip can cover a small part of the print’s edge. Check the seller’s current measurements, finish, price and availability before ordering; do not trim your print to fit.